FAQS

Account Information & Applications

To update your account information, click the My Account section of our website to access your account settings.
Please apply here to become part of our ever-expanding Gerber® family. We’re thrilled for you to become a Gerber® retailer! During holiday rush and large sales events, there may be a slight delay in processing time, but we will make every effort to process your order as quickly as we can. We do not offer shipping to multiple addresses or international addresses. All orders ship from our fulfillment center in Summerville, SC. There is no extra charge for backorder shipments, and credit card orders are not charged until they leave the warehouse. Note: Orders received after 12:00 pm EST in the distribution system will begin processing the following business day.
Please view our Job Board for a list of current and exciting career opportunities!

Ordering & Shipping

Yes, each order is placed using a secure server.
Effective September 1, 2020, all orders will be required to have a $250 minimum amount.

Additionally, all products must be purchased by the case, not individually.
Once your order has shipped, tracking information will be sent to your email address. If you have not received an email, please contact wholesale@gerberchildrenswear.com, and we will locate your order promptly.
Please visit our Shipping page to view our Shipping Policy.

Product

Please visit our Returns page to view our Returns Policy. You may contact wholesale@gerberchildrenswear.com for further inquiries.
When suggesting sizes to customers, please keep in mind that sizing is most accurate when calculated through weight and height rather than age. Little ones grow at their own paces, and no two babies are exactly alike!
At Gerber®, we are committed to providing high-quality products at a great value. We apologize for any defective products you received; please contact wholesale@gerberchildrenswear.com.

Legal

Yes. To view our MAP policy, please use the link found in our footer.
Yes. As of April 1, 2019 all retailers must have prior written approval to sell Gerber Childrenswear products on 3rd party marketplaces. You can download an application to sell on 3rd party marketplaces using the link found in Our Company below. Please submit applications to wholesale@gerberchildrenswear.com.
Yes, as long as you are using genuine Gerber® products in a way that is compliant with our brand standards. If you are unsure whether you are marketing your product properly or need further clarification, please contact onesiesbrand@gerberchildrenswear.com.